We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All Rbrohant products are sold as new and covered by our standard manufacturer warranty. Please consult a qualified professional to make sure the merchandise you are purchasing is what you want and it will fit your specific field conditions. If you have any questions regarding a product, please contact us via email (support@rbrohant.com) for free assistance before your placing order.
We recommend that you open and inspect your items upon receipt, should you find any discrepancy or defect with your item, or if at any time you encounter any problems such as missing or defective parts please contact us(support@rbrohant.com) immediately. We will gladly send you the replacement parts.
NO CANCELLATIONS OR MODIFICATIONS WILL BE ALLOWED AFTER 24 HOURS OF ORDER PLACEMENT.
BEFORE RETURNING AN ITEM
To return any merchandise, you must request via email(support@rbrohant.com) from our support department with your order number and provide item(s) you wish to return.We will send you a pre-paid return label.
GUIDELINES
Merchandise must not be installed and must in 100% resalable new condition.
Shipping is Non-Refundable.
Returns requested past 30 days of delivery will be denied.
MERCHANDISE THAT CANNOT BE RETURNED
Special Order items – any item listed as Special Order or Custom is non-returnable
Merchandise over 30 Days from the day you received your order
In the event that you received the wrong merchandise, missing merchandise, or your merchandise arrived damaged, you must report this within 48 hours to qualify for a cost-free replacement.
RETURNS AND EXCHANGES DUE TO SHIPPING DAMAGE
If you receive a damaged item, Rbrohant.com will replace the item free of charge. Please follow instructions below:
Notifying Customer Service(support@rbrohant.com) of damage/shortage
Please take pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to support@rbrohant.com within 48 hours. Please provide your order number in the subject field of the email for quicker processing. Replacements due to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions, and it is assumed that all merchandise was received in good condition so you will be responsible for the cost of the replacement item(s). If you or your representative signs for the item indicating damages on the bill of lading, our Customer Service department must be notified within 10 business days of your delivery to receive your replacement item/items free of charge. After 10 days, you will be responsible for the cost of replacement. If the merchandise has been installed, we will not be able to file a claim or provide a replacement.
REFUNDS
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment . Once your return is processed we will send you an email with your refund details.
Or once you've returned your package, please contact us （support@rbrohant.com).we'll expedite the processing of your package and you'll usually receive a refund 7 days after the return!
CANCELLATIONS
You may cancel your order, for any reason, and receive a full refund within 24 hours of your purchase. You will be responsible for contacting us for a cancellation request.
Once an order is processed or shipped, the terms of our Returns Policy will apply.
Any cancellation requests made after 24 hours cannot guarantee your request will be granted due to our expedited processing.
Please Note: Our warehouse works fast and orders are often already packed up, shrink wrapped on pallets, and loaded on FedEx trailers before a tracking number is uploaded to you. In many cases becomes impossible to locate your box and stop the shipment. Once the order is en route, it then becomes a general return under our easy 30 day return policy.
If the retum is caused by the consumer, consumer should be responsible for the shipping fee. The
specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not
required to bear the shipping fee for this reason.
DETERMINATION OF RETURNS VS. DESTROY IN FIELD
Rbrohant Inc. prefers to destroy certain damaged or defective goods, rather than return them. The policy is to reduce waste and avoid unnecessary costs for shipping unsalable goods back to us.
If an item is deemed as Destroy in Field, in order to be eligible for a refund the customer must provide us with a valid order number and send us pictures via email:support@rbrohant.com. We will need to be able to identify from your pictures that they are indeed Rbrohant products we sell and not any counterfeits or other brands.
Exceptions and Explanations
Exchanges
For a quicker exchange process, we recommend returning the item you wish to exchange and then placing a separate order for the desired new item.
Out-of-Stock Items
In case the product you ordered cannot be delivered on time due to inventory shortages, we will contact you via email. You may choose to wait for the stock to arrive or request a refund.
Select the correct way to Initiate your return
PURCHASED DIRECTLYFROM RBROHANT(RBROHANT.COM)
Email our service team at support@rbrohant.com (8AM to 5PM (PST), Monday - Friday ).
PURCHASED FROM A RBROHANT AUTHORIZED DEALER
Please contact the dealer and follow their return policies.
ORDER PROCESSING
Most internet orders placed before 11:00 am Pacific time Monday thru Friday will be processed and confirmed the same day.
*Please note, orders placed after 11:00 am Pacific standard time (PST) Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 11:00 am Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
Contact Us
Email:support@rbrohant.com
Return address:RBROHANT 541 W State St. Unit 103 Pleasant Grove - UT - 8406 US
Service Time: 8AM to 5PM (PST), Monday - Friday