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CLIENT CARE & TECHNICAL SUPPORT
At RBROHANT, exceptional design is matched by an unwavering commitment to service. Whether you need technical specifications, installation guidance, order updates, or warranty assistance, our dedicated specialists are here to ensure your complete satisfaction
Order & Shipping Support
Check Order Status
Have your order number and email ready. Track your real-time shipping status and estimated delivery date directly through your confirmation email or client account.
LIFETIME WARRANTY & PARTS
Dedicated Support for Replacement Parts
Our Lifetime Warranty covers core functional replacement parts (such as cartridges, seals, and shower valves). To help us assist you quickly, please email us (support@rbrohant.com) with your order number and a brief photo or video of the issue.
Keeping our communication via email allows us to log your product history and provide personalized, lifelong support for your home.
Frequently Asked Questions
1. How do 30-day returns and exchanges work?
We offer a 30-day return and exchange window. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, provided the item is unused, in its original condition, and includes the original packaging.
Return shipping costs may apply depending on the reason for the return. For defective, damaged, or incorrect items, please contact our support team for assistance.
To initiate a return or exchange, email us at support@rbrohant.com with your order number and details about your request. Our support team will guide you through the next steps.
2. Where can I find installation manuals and technical specification sheets?
Installation manuals and technical specifications are available for many RBROHANT products. If you need a digital manual, specification sheet, installation dimensions, or additional technical information before installation, please contact our support team at support@rbrohant.com with the product name or model number.
Our team will help provide the available documentation and technical information for you or your contractor.
3. How should I protect my RBROHANT outdoor shower during freezing weather?
Our outdoor shower systems are made with durable, corrosion-resistant materials. However, they should be properly winterized in areas where temperatures may fall below freezing.
Before freezing weather arrives, shut off the water supply and drain as much water as possible from the shower, valves, hoses, pipes, and shower heads. Disconnect removable hoses or hand showers when possible, and protect exposed plumbing from freezing temperatures.
Water left inside the system may freeze and expand, which can damage internal components. For installations in cold-weather regions, we recommend consulting a licensed plumber for proper winterization.
4. Which RBROHANT products are covered by the Lifetime Limited Warranty?
Our Lifetime Limited Warranty applies to eligible Shower Systems, Faucets, Outdoor Showers, and Hardware Sets purchased directly from rbrohant.com. Coverage focuses on core functional replacement parts and internal mechanisms, such as cartridges, shower valves, diverters, seals, aerators, and eligible mechanical components.
Bathtubs, Smart Toilets, Bathroom Vanities, and Bathroom Sinks are covered by a 1-Year Limited Warranty against eligible manufacturing and structural defects.
Warranty coverage is provided to the original purchaser and requires proof of purchase. For complete coverage details and exclusions, please see our Warranty Information page.
Address
5030 Boardwalk Drive, Suite 818
Colorado Springs, CO 80919
United States