RETURNS & EXCHANGES

30-Day Return Policy

RBROHANT accepts eligible return requests within 30 days of delivery. Returned items must meet the eligibility requirements below unless the return is related to shipping damage, defects, missing parts, or an incorrect shipment.

We recommend inspecting your order as soon as it arrives. If you notice damage, missing parts, an incorrect item, or another issue with your shipment, please contact our support team promptly.

Return Eligibility

To qualify for a standard return, merchandise must:

• Be requested for return within 30 days of delivery.
• Be unused and uninstalled.
• Be in resalable condition.
• Include the original components, accessories, and packaging whenever applicable.
• Have a valid RBROHANT order number or other acceptable proof of purchase.

Please contact RBROHANT Support before shipping any item back. Returns sent without prior authorization or return instructions may delay processing.

Non-Returnable Items

The following items are generally not eligible for standard returns:

• Special-order or custom products.
• Items for which the return request is submitted more than 30 days after delivery.
• Installed, used, modified, or damaged items when the issue is not related to a product defect or shipping damage.
• Items that are no longer in resalable condition due to customer handling or installation.

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

How to Start a Return

1. Email support@rbrohant.com.
2. Include your RBROHANT order number.
3. Identify the item or items you would like to return.
4. Briefly explain the reason for the return.
5. Include photos when the request involves damage, defects, missing parts, or an incorrect item.
6. Wait for return instructions before shipping the merchandise.

Our support team will review your request and provide the appropriate return instructions. When applicable, a prepaid shipping label may be provided.

Return Shipping Costs

Customer-Initiated Returns

If a return is requested for reasons unrelated to product damage, defects, missing parts, or an incorrect shipment, the customer is responsible for the applicable return shipping cost.

RBROHANT or Shipping-Related Issues

If you receive an incorrect item, damaged merchandise, or an order with missing or defective parts, RBROHANT will provide an appropriate resolution and you will not be responsible for approved return or replacement shipping costs.

Original expedited shipping charges are non-refundable unless otherwise required by applicable law or approved by RBROHANT Support.

Damaged, Missing or Incorrect Items

Please inspect your shipment as soon as it arrives. Visible shipping damage, missing parts, incorrect items, or other delivery issues should be reported within 48 hours of delivery.

When contacting us, please include your order number and clear photos of:

• The product and affected area.
• The outer packaging.
• The shipping label.
• Any visible shipping damage.

This documentation helps our support team review carrier claims and arrange replacement parts, replacement products, or another appropriate resolution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the return status. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to post the refund after it has been issued by RBROHANT.

Return processing times may vary depending on return transit time, inspection requirements, and the payment provider.

Exchanges

For the fastest exchange process, we recommend returning the original eligible item and placing a new order for the product you would like instead.

This helps avoid delays caused by return transit, inspection, and inventory availability.

Order Cancellations

You may request an order cancellation within 24 hours of purchase by contacting RBROHANT Support.

Because orders may enter processing quickly, cancellation requests submitted within 24 hours cannot always be guaranteed once fulfillment has begun.

Once an order has shipped, it can no longer be canceled and the terms of this Returns & Exchanges Policy will apply.

Out-of-Stock Items

If an ordered product becomes unavailable or cannot be shipped within the expected timeframe due to an inventory shortage, we will contact you using the email address provided with your order.

You may choose to wait for the item to become available or request a refund for the affected item.

Purchases from Authorized Dealers

This return policy applies to qualifying purchases made directly through RBROHANT.com.

If your product was purchased from an authorized RBROHANT dealer, marketplace, or other third-party retailer, please contact the original seller and follow that seller's applicable return policy.

Shipping & Order Information

For shipping timelines, expedited delivery, tracking, address changes, and other delivery information, please review our Shipping & Delivery Information page.