We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at services@rbrohant.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@rbrohant.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy Policy

Rbrohant is committed to the quality of its products. If you are not satisfied with your purchase, you may return the merchandise under the following conditions:
NON-DEFECTIVE RETURNS
  • The returned products must be returned in 'AS NEW' condition. Never installed and in 100% resalable condition.
  • Products must be returned in the original manufacturers' box and packaging, without any writing/marking on the packaging, and must contain all pieces.
  • Returns successfully inspected for resalable condition will result in a full merchandise refund.  
  • Eligible merchandise can be returned for a full refund within 15 days from the date of purchase.  
  • Customer is responsible for shipping charges associated with the return of the product (a traceable shipping method is recommended to ensure your return is received).
  • Email services@rbrohant.com if you have questions.
  • Please allow 30 days for us to process your return and issue credit.
DEFECTIVE RETURNS
www.rbrohant.com sells only quality products. All products are covered by the manufacturer's comprehensive warranties.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes:
For Items Shipped by Parcel Carriers: Damaged and Defective Items: 15 days after delivery
For Items Shipped by Freight Carriers: Damaged Items: 5 days after delivery.
It’s critical to report the issue within that time period so that a claim can be filed with the carrier.
  • We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery.  
  • If your product is damaged at the time of receipt or defective within the applicable warranty period, Rbrohant Faucet Company will repair or replace your item at no charge.  
  • Products with quality problems can be refunded unconditionally.  
  • Email services@rbrohant.com to report an issue with an item. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable)  
  • Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an items yourself or through another carrier, then Rbrohant will not be responsible for providing any replacement or refund for any damaged or defective items.
  • Please allow 30 days for us to process your return and issue credit.
You have successfully subscribed!