Matte Black 10-Inch Thermostatic Shower System with Handheld

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. At same time,you need to provide photos to let us confirm that the product is original.

To start a return, you can contact us at support@rbrohant.com . If your return is accepted, we’ll send you a return label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rbrohant.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

At RBROHANT, we value every single homeowner who chooses to use our products. Please read carefully as this concerns your rights and obligations once you have purchased and used our products. From the moment you purchase our products, we provide a lifetime warranty service for customers.RBROHANT will replace “free of charge” any part that proves defective in material and/or workmanship under normal installation and use.

Please note: The lifetime warranty service is only for faucets and shower products. Bathtubs, Bathroom Vanities and Bath Accessories are not covered by the lifetime warranty service.

Online order detail required. (Must be clear to read with purchase date, model number, store name)
A brief description of the issue – to provide the diagnosis from owner or professional
An image and video will be required when the issue is relating to a mechanical or workmanship defect. Example: “There is an issue with my faucet color finish”.
Confirm full shipping address information including your phone number and apartment number if applicable
Please provide the required information, so that we can swiftly review your warranty case and respond as quickly as possible.

To start your Warranty Request, please email us at support@rbrohant.com, with the required information.

RBRORHANT INC.assumes no liability related to the product use and fitment of its products. Buyers are solely responsible to ensure that product use and fitment is consistent with our RBROHANT INC. installation instructions and guidelines. RBROHANT INC is unable to guarantee the compatibility of its products, including Side-Sprays, Showerheads, valves, handles or other items with other brands. Our products are intended for use with compatible RBROHANT products only.